After requesting the cancellation of fiber and mobile services with Yazztel/Orange, I received confirmation that I was officially released. However, their billing system continues to issue charges as if the contract were still active. This is not a technical glitch; it is a practice bordering on bad faith that should be investigated by the competent authorities.
The billing system: recurring errors or a side business 😡
Operators use CRM systems and billing platforms like Amdocs or Ericsson that allow managing activations and cancellations in real time. When a cancellation is processed and confirmed, the system should stop automatic billing. That charges continue to appear indicates that the process was not completed in the backend, or that a data retention has been configured to continue billing. This generates complaints and, for the user, wasted time.
The magical cancellation: bills that don't understand goodbyes 👻
It seems that at Yazztel/Orange, cancellations are like ghosts: you see them, but they don't fully go away. They say goodbye, but their system keeps sending bills as if you were their best customer. Maybe they think that if they charge you enough, you'll come back repentant. Or perhaps they have a robot determined to make you sound like a broken record on 1470.