The Dairy Queen restaurant chain is advancing in the automation of its orders. After a testing phase in corporate locations, it will expand the voice artificial intelligence system developed by Presto. The implementation will reach franchises in more than 25 U.S. states and Canadian provinces, with the long-term goal of equipping thousands of its establishments.
Integration and Functioning of the Automated Voice Assistant 🤖
The technology is based on a natural language model that interacts with the customer at the drive-thru window. The system captures the order, manages customizations, and confirms the total. Complex orders or those requiring human intervention are routed to an employee. Integration with the kitchen's POS systems is key for operational fluidity, reducing wait times and errors in transmitting the order.
A Blizzard of Cold or Ice Cream Served by a Soulless Machine? 🤔
It's a historic moment: soon we'll be able to argue about the extra chocolate sauce with an entity that won't have a bad day or get tired of our indecisiveness. The classic drive-thru experience, with that sometimes incomprehensible human voice, is evolving. We can only hope the AI has better hearing than we do when trying to order a Six Dollar Burger at a place that isn't Carl's Jr.