The National High Court has issued a ruling on May 19 that affects the customer service center sector. The resolution requires companies to compensate with an additional day of rest those holidays that fall on a Saturday, when many workers already have their weekly rest scheduled. The unions USO, CGT, UGT, and CCOO reported that these days were being absorbed without compensation.
Shift systems and rest management in digital environments 📅
The implementation of this ruling will require adjustments in the shift planning systems used by personnel management platforms. Software tools will need to automatically identify national and regional holidays that fall on Saturday, calculate the additional rest day, and avoid overlaps with other employees. Call center companies will have to review their allocation algorithms to comply with the regulations without affecting service coverage.
Saturday is no longer the wildcard of the work calendar ⚖️
So it turns out that Saturday, that day companies considered part of the weekly rest package, now counts as a real holiday. Call center workers will no longer have to hear that since you rest on Saturday, we're giving you the holiday for free. The National High Court has said enough of cheating with the calendar. Now it's time to update the shift spreadsheets, some of which haven't seen a real holiday in years.