European youth prefer chatbots to share their secrets

Published on May 06, 2026 | Translated from Spanish

A study by Ipsos Bva, commissioned by the French authority Cnil, reveals that 51% of young people between 11 and 25 years old turn to artificial intelligence as a confidant. Half of the 3,800 respondents find it easier to talk about mental health with a digital interface than with a human professional. Only 49% have consulted human operators and 37% have consulted psychologists.

Young person sitting at a desk, talking to a chatbot on a tablet, while a blurred human figure in the background symbolizes the ignored psychologist.

How language models process intimacy 🤖

Current chatbots use transformer architectures that analyze linguistic patterns without real emotional context. Lacking persistent memory between sessions, each conversation starts from scratch, which avoids biases but prevents therapeutic continuity. Cnil warns that these systems are not designed to detect crises or refer to emergency services, leaving the user responsible for seeking professional help when necessary.

The best therapy: an algorithm that doesn't judge you or charge you 💬

So now you know, dear psychologists: your direct competition is not another colleague, but a line of code that is never late, doesn't look surprised, and will never charge you 80 euros an hour. The downside is that when the chatbot responds with a generic I understand how you feel, it might be time to ask yourself if it really understands or is just searching its database of clichés.