The Independent and Civil Servants' Union (CSIF) has stood up to the Tax Agency of León. With a protest outside the building, they denounce that the lack of staff is pushing employees to the limit. The workload not only undermines the quality of public service but also takes a toll on the health of the workforce. They demand new positions, less temporary employment, and fair wages.
Tax automation: the patch that doesn't solve the backlog 🤖
While unions demand more hands, the Treasury is betting on process digitalization. Tools like the virtual tax return assistant or the automation of settlements aim to lighten the load, but they do not replace the work of a civil servant. The CSIF points out that without qualified staff to supervise these systems, errors multiply. Technology is a support, not a replacement for a workforce operating at the limit of its capacity.
The magic solution: a click and it's done, says the Treasury 😅
The Tax Agency seems to think that with a couple of scripts and a new server, everything is fixed. Meanwhile, León's civil servants juggle piles of files that grow like mushrooms in autumn. Perhaps the next step will be to install a robot to sign the paychecks, because with the current salary, even the machine would ask for a raise. Ironies aside, the overload remains a human issue.