Delegates of the Tax Agency across Spain have begun mobilizations to demand better working conditions. They denounce work overload, lack of staff, and poor work-life balance. Unions warn that this situation harms both the employee and the efficiency of the public service, demanding urgent solutions from the administration.
Automation as a technical solution to alleviate the tax burden 🤖
The implementation of RPA (Robotic Process Automation) systems could reduce repetitive tasks such as data validation and management of simple files. AI tools for fraud pattern analysis and chatbots for citizen inquiries would free up hours of human work. However, the AEAT maintains legacy systems that hinder the integration of new technologies, perpetuating manual processes and staff overload.
Tax Agency asks for patience while processing its own complaint 😅
Delegates demand more staff, but the Tax Agency responds that it is processing the request. The estimated resolution time is six months, with possible positive administrative silence if no response is given. Meanwhile, officials will continue to serve queues with the same smile of someone who knows their own claim is in the pending batch. Ironic, like paying taxes on the salary the State pays you.