Delegates of the Tax Agency across Spain have begun mobilizations to demand better working conditions. They denounce work overload, lack of staff, and poor work-life balance. Unions warn that this situation harms both the employee and the efficiency of the public service, demanding urgent solutions from the administration.
Automation as a technical solution to alleviate the tax burden 🤖
The implementation of RPA (Robotic Process Automation) systems could reduce repetitive tasks such as data validation and simple file management. AI tools for fraud pattern analysis and chatbots for citizen inquiries would free up hours of human work. However, the AEAT maintains legacy systems that hinder the integration of new technologies, perpetuating manual processes and staff overload.
Tax Agency asks for patience while processing its own complaint 😅
Delegates demand more staff, but the Tax Agency responds that it is processing it. The estimated resolution period is six months, with possible positive administrative silence if they do not reply. Meanwhile, officials will continue to serve queues with the same smile of someone who knows that their own claim is in the pending batch. Ironic, like paying taxes on the salary that the State pays you.