The new Administrative City of Ciudad Real promises to end office-to-office trips. According to Blanca Fernández, the space will function as a large single window that unifies tax and public service procedures. The goal is to reduce travel and speed up processes for citizens, centralizing bureaucracy in a single point of service.
Unified digital platform for administrative procedures 🖥️
The project integrates a centralized computer system that connects databases from different departments. This allows that when a document is submitted at the counter, the system automatically distributes it to the corresponding areas. The infrastructure includes high-processing-capacity servers and touch screens for self-service. Average waiting times are expected to be cut in half, eliminating duplicate paperwork and the need to visit multiple physical locations.
Goodbye to endless rounds, hello to a single queue 🏃♂️
Finally, citizens can say goodbye to that unrecognized Olympic sport of running from counter to counter with a number in hand. Now, instead of wasting three mornings for a certificate, they will waste only one. Of course, as long as the system doesn't decide to go on a digital strike just when you arrive. But hey, at least the excuses will be more modern: it will no longer be the paper has been lost, it will be the server is hungover.