Yazztel, now under the Orange umbrella, promises in its terms and conditions a voluntary cancellation within 48 business hours. The reality is quite different: users report a weeks-long ordeal where calls are repeated, deadlines are missed, and billing continues. A systematic breach that smells more like a commercial strategy than an administrative error.
The technical loop: systems that don't process cancellations in real time 🛠️
The technical problem is simple to explain: Orange/Yazztel's cancellation management systems are not synchronized with legal deadlines. When a user requests cancellation, the system generates a ticket that enters a queue of manual or semi-automated processes. This causes delays of up to 15 days, while the CRM continues billing full cycles. The absence of a direct cancellation API and the reliance on human agents to validate the cancellation are the real bottlenecks.
The miracle of 48 hours (Yazztel version) ⏳
According to Yazztel, 48 hours is enough time for their technical team to process a cancellation. What they don't mention is that those hours are actually 48 business days in their particular calendar, where a Monday can last an entire week. If they applied the same logic to their installation deadlines, we'd still be waiting for the 2010 ADSL. Good thing they do billing in record time.