Anthropic asks for passport and selfie to recover your Claude account

Published on June 25, 2026 | Translated from Spanish

Anthropic has implemented a new verification system to appeal account closures in Claude. Users flagged as suspicious must submit their passport, a selfie, and facial data through Persona, a provider backed by Peter Thiel. This means sharing sensitive biometric information that could be exposed to government requests, creating a dilemma between regaining access and protecting privacy.

A user holding a smartphone displaying a blurred Claude AI account recovery screen, passport and ID card placed on a desk next to a webcam, a glowing biometric facial scan grid projected onto the userโ€™s face while a Persona verification interface is visible on a laptop, documents being processed with a government seal icon, dark cyberpunk office environment, red and blue warning lights reflecting off metal surfaces, cinematic photorealistic technical illustration, high contrast dramatic lighting, data streams flowing around the hardware, sense of surveillance and security tension, ultra-detailed textures on plastic and paper

Biometric Verification: The New Access Filter for Claude ๐Ÿ”

Persona's system uses facial recognition and official document scanning to confirm the user's identity. This technical process compares the live selfie with the passport photo using facial matching algorithms. If the data doesn't match, the appeal is rejected. The problem is that this biometric data is stored on external servers, subject to each country's laws and possible court orders, without the user having control over its future use.

Passport or Silence: Claude's Choice for Its Users ๐Ÿค–

So now you know: if your Claude account is suspicious, you'll have to choose between sending a selfie with your passport in hand or saying goodbye to your chats. All in the name of security, of course. Next thing you know, they'll be asking for a DNA sample to verify you're not a bot. Meanwhile, Peter Thiel must be rubbing his hands together thinking about his new facial database.