The recent improvement in the management of temporary disability has been received with relief, but it hides an uncomfortable reality. Deadlines are only reduced when mutual insurance companies and businesses exert pressure, while benefits such as the minimum vital income or pensions remain mired in chronic delays. The system is agile for capital, but slow for the citizen.
Digitalization with binding deadlines and automatic sanctions ⏳
The solution involves fully digitizing all Social Security processes, eliminating physical paperwork and bureaucratic discretion. Maximum binding deadlines must be implemented for each procedure, with a clock system that activates automatic economic sanctions against the responsible body if they are exceeded. An integrated backend with open APIs for mutual insurance companies, hospitals, and citizens would allow real-time data flow, ending the information silos that generate delays.
The trick is to have a lawyer or a company behind you 🏢
It seems that Social Security operates with an inverted priority system: if you are a mutual insurance company billing millions, your file flies through. If you are a citizen waiting for the Minimum Vital Income, your application rests peacefully in a digital drawer. Next time you have a procedure, show up with the logo of a large company. Maybe then they will attend to you before your grandchildren retire.