ExOne Global has established a parts inventory in Detroit to reduce lead times for spare parts and consumables. The firm introduced a published annual price list that includes tariffs and freight to Detroit, offering greater predictability in total cost of ownership. Additionally, it updated its maintenance program with three levels: Essential, Recommended, and Enterprise.
Three maintenance levels with customized pricing for fleets 🚛
The new maintenance program is structured into three levels: Essential, Recommended, and Enterprise. The Recommended level has a lower price than the previous year, aiming to encourage its adoption. Prices are customized for fleets, adjusting to the volume and specific needs of each operator. This segmentation allows customers to choose the technical support that best suits their usage, from basic to comprehensive coverage with priority assistance.
The annual price list: goodbye to invoice surprises 💰
That tariffs and freight are already included in the annual price list sounds almost like a fairy tale in a sector where every order is a surprise. Now we just need someone to explain to the part that it must arrive before the customer needs it. But hey, with stock in Detroit and fixed prices, at least we'll know how much we're going to pay before blaming the supplier.